CHALLENGES IN THE RECEPTION WITH RISK CLASSIFICATION FROM THE PERSPECTIVE OF NURSES
DOI:
https://doi.org/10.5380/ce.v27i0.86954Keywords:
User Embracement, Classification, Emergencies, Nursing, Qualitative Research.Abstract
Objective: to understand the challenges perceived by nurses in the process of reception
with risk classification.
Method: this is a qualitative, analytical research, conducted with nurses working in the reception with risk classification in four Emergency Care Units in the North-Central region of Goiás, Brazil, in the period from October 2019 to February 2020.
Results: the following thematic categories emerged, characterized as difficulties faced in
the emergency service in view of the perception of the nurse classifier: “Demand issues”;
“Informational issues”; “Care issues” and “Organizational issues”.
Conclusion: we found demand challenges that contribute to overcrowding as an outcome, and informational, care, and organizational challenges understood as basic challenges. This study helps the intervention in a timely manner to modify the reality of the health service.
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