THE VIEW OF MOTHERS ON THE HUMANIZATION OF CARE FOR THE CHILD IN PRIMARY HEALTH CARE
DOI:
https://doi.org/10.5380/ce.v18i3.33570Keywords:
Humanization of care, Children’s health, Primary Healthcare.Abstract
This qualitative study was undertaken in a Family Health Center in 2010 with the objective of discussing
the humanization of the care for the child in the view of the mothers, in the light of the National Humanization Policy.
The data was collected through a questionnaire administered to 12 mothers accompanying children; the nurse was
indicated as the professional who most cares for the child. The lack of privacy during the attendance, the waiting lines,
and the environment which is inappropriate for children and their guardians were factors which do not contribute to the
humanization of the attendance. There is little encouragement for the mothers to participate in the consultations, and
there are flaws in the interpersonal communication between professionals and service users. For the participants, some
problems identified in the Center are easy to resolve, the aim being to humanize the care.
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