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ANALYSIS OF THE MANAGEMENT INDICATORS OF THE MOBILE EMERGENCY CARE SERVICE OF CEARÁ

Natália Pinheiro Fabricio Formiga, Lucilane Maria Sales da Silva, José Hiago Feitosa de Matos, Emiliana Bezerra Gomes, Kelly Fernanda Silva Santana, Francisco Edilson Ferreira, Maria Veraci Oliveira Queiroz

Resumo


Objective: To analyze the health management indicators related to the mobile emergency care service in Ceará.

Method: This is a documentary, retrospective, quantitative study, carried out on the IntegraSUS website of the Ceará state government - Brazil, during the period July 2021, to analyze the indicators "total calls" and "average response time".

Results: It was verified a profile of prevalent calls for men (52.66%), with advanced age >70 years (22.06%), Covid-19 service occurrences for the Juazeiro central station (7.62%) and motorcycle accidents for the Eusébio central station (7.94%). The service got calls for 177 cities in Ceará (96.19%) with a longer average response time for Covid-19.

Conclusion: The analysis signals the need to adjust strategies to improve the performance of the service response time, with a review of the organizational system, including the publication of data by the digital platform.


Palavras-chave


Emergency; Emergency Medical Services; Health Information Systems; Management Indicators; Health Management.

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DOI: http://dx.doi.org/10.1590/ce.v28i0.91528