ANALYSIS OF THE MANAGEMENT INDICATORS OF THE MOBILE EMERGENCY CARE SERVICE OF CEARÁ

Authors

  • Natália Pinheiro Fabricio Formiga
  • Lucilane Maria Sales da Silva
  • José Hiago Feitosa de Matos
  • Emiliana Bezerra Gomes
  • Kelly Fernanda Silva Santana
  • Francisco Edilson Ferreira
  • Maria Veraci Oliveira Queiroz

DOI:

https://doi.org/10.1590/ce.v28i0.91528

Keywords:

Emergency, Emergency Medical Services, Health Information Systems, Management Indicators, Health Management.

Abstract

Objective: To analyze the health management indicators related to the mobile emergency care service in Ceará.

Method: This is a documentary, retrospective, quantitative study, carried out on the IntegraSUS website of the Ceará state government - Brazil, during the period July 2021, to analyze the indicators "total calls" and "average response time".

Results: It was verified a profile of prevalent calls for men (52.66%), with advanced age >70 years (22.06%), Covid-19 service occurrences for the Juazeiro central station (7.62%) and motorcycle accidents for the Eusébio central station (7.94%). The service got calls for 177 cities in Ceará (96.19%) with a longer average response time for Covid-19.

Conclusion: The analysis signals the need to adjust strategies to improve the performance of the service response time, with a review of the organizational system, including the publication of data by the digital platform.

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Published

2023-08-04

How to Cite

Formiga, N. P. F., Silva, L. M. S. da, Matos, J. H. F. de, Gomes, E. B., Santana, K. F. S., Ferreira, F. E., & Queiroz, M. V. O. (2023). ANALYSIS OF THE MANAGEMENT INDICATORS OF THE MOBILE EMERGENCY CARE SERVICE OF CEARÁ. Cogitare Enfermagem, 28. https://doi.org/10.1590/ce.v28i0.91528

Issue

Vol. 28 (2023)

Section

ORIGINAL ARTICLE

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