HUMANIZATION OF THE NURSING ATTENDANCE IN AN EMERGENCY UNIT: PERCEPTION OF THE USER

Authors

  • Inês Maciak
  • Juliana Vieira de Araujo Sandri
  • Fernanda Drech Spier

DOI:

https://doi.org/10.5380/ce.v14i1.14269

Keywords:

Assistência de enfermagem, Humanização da assistência, Serviços de saúde, Nursing care, Humanization of assistance, Health services, Atención de enfermería, Humanización de la atención, Servicios de salud

Abstract

The Unified Health System focuses its attention on the implantation of the National Hospital Attendance
Humanization Program. This paper presents an analysis of the nursing attendance, the satisfaction and the problems faced
in the HUOP Emergency Unit, according to the user’s perception and their relatives’. It is a qualitative, descriptive and
exploratory study. A semi-structured guide of questions and a field diary were used in order to gather data, and the
analysis identified two categories: 1) Logistics in nursing attendance in the emergency unit; and 2) Nursing attendance.
Although the results have shown deficiencies in the resolution of basic health attendance as for regulation/attendance,
hospital physical structure and in the work environment, users and their relatives have considered nursing attendance
suitable regarding its attention, care and efficiency.

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Published

2009-05-12

How to Cite

Maciak, I., Sandri, J. V. de A., & Spier, F. D. (2009). HUMANIZATION OF THE NURSING ATTENDANCE IN AN EMERGENCY UNIT: PERCEPTION OF THE USER. Cogitare Enfermagem, 14(1). https://doi.org/10.5380/ce.v14i1.14269

Issue

Vol. 14 No. 1 (2009)

Section

Research

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