USER ACCESS TO COMPLEMENTARY SERVICES AT A FAMILY HEALTH CARE UNIT

Authors

  • Michele Mandagará de Oliveira
  • Valéria Cristina Christello Coimbra
  • Luciane Prado Kantorski
  • Vanda Maria da Rosa Jardim
  • Rita Maria Heck
  • Teila Ceolin

DOI:

https://doi.org/10.5380/ce.v14i1.14075

Keywords:

Acesso aos serviços de saúde, Saúde da família, Especialidades médicas, Enfermagem, Health Services Accessibility, Family health care, medical specialties, Nursing, Acceso a los servicios de salud, Salud de la familia, Enfermería

Abstract

This paper discusses a study on a qualitative evaluation of the user structure-access to reference services

at a Family Heath Care Unit in a Santa Catarina State county. Documental analysis, observation and semi-structured

interviews were performed involving 18 health care professionals, 16 key informants as well as 4 health management

representatives. The county under analysis offers an organized structure of specialized services. Reference and counterreference

are practices that most often work and stand out. When a user is referred to a complementary service, he takes

along his medical register on which health procedures performed by the service are written down. This specificity stands

out in health care organization and characterizes a move towards comprehensive care.

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Published

2009-05-12

How to Cite

Oliveira, M. M. de, Coimbra, V. C. C., Kantorski, L. P., Jardim, V. M. da R., Heck, R. M., & Ceolin, T. (2009). USER ACCESS TO COMPLEMENTARY SERVICES AT A FAMILY HEALTH CARE UNIT. Cogitare Enfermagem, 14(1). https://doi.org/10.5380/ce.v14i1.14075

Issue

Vol. 14 No. 1 (2009)

Section

Research

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