Teleconsultation in Primary Health Care

renewal of prescriptions for controlled medications

Authors

DOI:

https://doi.org/10.1590/ce.v30i0.100895pt

Keywords:

Telemedicine, Remote Consultation, Drug Prescription of Special Control, Health Personnel, Cross-Sectional Studies

Abstract

Objective: To analyze the evaluation of users and physicians regarding the teleconsultation service for the renewal of prescriptions for controlled medications in Primary Health Care, Joinville (SC), Brazil.

Method: Cross-sectional, descriptive, quantitative study. Intentional, non-probabilistic sample, with 23 users and three physicians. Data obtained through semi-structured questionnaires, administered by telephone and email. Quantitative analysis performed using simple descriptive statistics.

Results: 23 users participated, most of whom were women aged 51-60. Among the positive aspects, 15 mentioned practicality (65%), 11 mentioned efficiency (48%), and 6 mentioned convenience (26%). Negative aspects included: 7 (30%) needing technological assistance and 5 (22%) having difficulty accessing the Internet. The physicians (n=3) validated the flexibility and potential of the service to increase adherence, but emphasized the limitation of not being able to perform a physical examination.

Conclusion: Teleconsultation for prescription renewals was well received by users and physicians, who highlighted its practicality, time savings, and reduced travel, despite technological barriers.

Author Biographies

Karina Kempner do Amarante, ederal University of Santa Catarina, Florianópolis, SC, Brazil.

Nurse. Master's degree in Health Informatics. Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Ana Graziela Alvarez, Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Nurse. PhD in Nursing. Professor at the Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Luciana Bihain Hagemann de Malfussi, Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Nurse. PhD in Nursing. Professor at the Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Jefferson Luiz Brum Marques, Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Engineer. PhD in Medical Physics and Clinical Engineering. Professor at the Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Daniela Couto Carvalho Barra, Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Nurse. PhD in Nursing. Professor at the Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Camila Xavier Dalcól, Federal University of Santa Catarina, Florianópolis, SC, Brazil.

Nurse. PhD in Nursing. Professor at the Federal University of Santa Catarina, Florianópolis, SC, Brazil.

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Published

2025-11-28

How to Cite

do Amarante, K. K., Alvarez, A. G., de Malfussi, L. B. H., Marques, J. L. B., Barra, D. C. C., & Dalcól, C. X. (2025). Teleconsultation in Primary Health Care: renewal of prescriptions for controlled medications. Cogitare Enfermagem, 30. https://doi.org/10.1590/ce.v30i0.100895pt

Issue

Vol. 30 (2025)

Section

ORIGINAL ARTICLE

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Copyright (c) 2025 Karina Kempner do Amarante, Ana Graziela Alvarez, Luciana Bihain Hagemann de Malfussi, Jefferson Luiz Brum Marques, Daniela Couto Carvalho Barra, Camila Xavier Dalcól

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