EVALUATION OF NURSING CARE QUALITY STANDARDS USING PROCESS INDICATORS
DOI:
https://doi.org/10.5380/ce.v24i0.62411Keywords:
Quality of Health Care Assurance, Nursing Evaluation, Health Care Quality Indicators, Health Evaluation, Nursing.Abstract
Objective: To evaluate the quality of nursing care in a hospital using quality indicators.
Method: observational, prospective, cross-sectional study conducted at the Inpatient Medical
and Surgical Units of a philanthropic hospital in Minas Gerais, Brazil for 14 consecutive days
in 2017, using the Active Search Registration instrument, developed and validated by Vituri.
Result: 185 adult patients were evaluated, totaling 650 observations. The overview of the
indicators of both units showed that, of the 14 indicators, seven (50%) were classified as
“insufficient” in both places.
Conclusion: systematic evaluation processes make it possible to identify the technical and
relational performance of the professionals as well as their knowledge and skills for the care
practices. The adoption of care indicators can help the management process of the nursing
service.
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