QUALITY ASSESSMENT OF THE SURGERY CENTER REGARDING STRUCTURE, PROCESS AND RESULTS
DOI:
https://doi.org/10.5380/ce.v26i0.71083Keywords:
Assessment in Health, Operating Rooms, Quality Management, Nursing, Quality Improvement.Abstract
Objectives: to assess the quality of the surgery centers in Portuguese hospitals regarding structure, process and results.
Method: a quantitative and cross-sectional study conducted between January and May 2018. The sample consisted in 1,019 professionals from 71 Portuguese hospitals. Three different instruments were used to assess quality in structure, process and results in the surgery center, namely: the Scale of Structure Indicators in the Operating Room, the Scale of Care Quality Processes in the Operating Room and the Scale to measure the Quality Results in the Operating Room.
Results: the “specificities of the professional groups”, “communication flows”, “control for safety” and “teamwork” factors were considered as of high quality.
Conclusion: the quality assessment of the surgery center in the structure, process and results categories allows identifying gaps that can be improved and require greater attention.
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