HEALTH CARE QUALITY INDICATORS: THE OPINION OF NURSING MANAGERS OF TEACHING HOSPITALS

Authors

  • Mariana Angela Rossaneis Escola de Enfermagem de Ribeirão Preto / USP
  • Carmen Silvia Gabriel Escola de Enfermagem de Ribeirão Preto / USP
  • Maria do Carmo Lourenço Haddad Universidade Estadual de Londrina
  • Marcia Regina Antonietto da Costa Melo Escola de Enfermagem de Ribeirão Preto / USP
  • Andrea Bernardes Escola de Enfermagem de Ribeirão Preto / USP

DOI:

https://doi.org/10.5380/ce.v20i4.41734

Keywords:

Health care quality indicators, Health care quality, Nursing evaluation, Nursing.

Abstract

Quantitative descriptive study aimed to identify the opinion of nursing managers of teaching hospitals on the relevance of quality indicators in the management of nursing services. The population was composed of nine nursing managers of teaching hospitals of the state of Paraná. Data were collected in the months of August and September 2012, through a tool - a questionnaire on quality indicators made available electronically to be completed by the nurses. The participants showed greater appreciation of quality indicatorsfor the management of nursing services and evaluation of health care than to general indicators and personnel management indicators.For the management of health institutions, professional must be able to analyze work processes and make decisions aimed to the continuous improvement of care and competitiveness of institutions.

Author Biographies

Mariana Angela Rossaneis, Escola de Enfermagem de Ribeirão Preto / USP

Enfermeira. Doutoranda em Enfermagem na Universidade Estadual de Maringá. Mestre em Ciências pela Escola de Enfermagem de Ribeirão Preto. Docente do Departamento de Enfermagem da Universidade Estadual de Londrina (UEL), Londrina, Paraná, Brasil.

Carmen Silvia Gabriel, Escola de Enfermagem de Ribeirão Preto / USP

Enfermeira. Doutora em Enfermagem. Docente do Departamento de Enfermagem da Escola de Enfermagem de Ribeirão Preto (EERP), Ribeirão Preto, São Paulo, Brasil.

Maria do Carmo Lourenço Haddad, Universidade Estadual de Londrina

Enfermeira. Doutora em Enfermagem. Docente do Departamento de Enfermagem da Universidade Estadual de Londrina (UEL), Londrina, Paraná, Brasil.

Marcia Regina Antonietto da Costa Melo, Escola de Enfermagem de Ribeirão Preto / USP

Enfermeira. Doutora em Enfermagem. Docente do Departamento de Enfermagem da Escola de Enfermagem de Ribeirão Preto (EERP), Ribeirão Preto, São Paulo, Brasil.

Andrea Bernardes, Escola de Enfermagem de Ribeirão Preto / USP

Enfermeira. Doutora em Enfermagem. Docente do Departamento de Enfermagem da Escola de Enfermagem de Ribeirão Preto (EERP), Ribeirão Preto, São Paulo, Brasil.

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Published

2015-12-09

How to Cite

Rossaneis, M. A., Gabriel, C. S., Haddad, M. do C. L., Melo, M. R. A. da C., & Bernardes, A. (2015). HEALTH CARE QUALITY INDICATORS: THE OPINION OF NURSING MANAGERS OF TEACHING HOSPITALS. Cogitare Enfermagem, 20(4). https://doi.org/10.5380/ce.v20i4.41734

Issue

Vol. 20 No. 4 (2015)

Section

Original Articles

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