SATISFACTION AND DISSATISFACTION IN THE WORK OF MANAGERS IN THE FAMILY HEALTH STRATEGY

Authors

DOI:

https://doi.org/10.5380/ce.v25i0.61440

Keywords:

Family Health Strategy, Job Satisfaction Health Manager, Worker Health.

Abstract

Objective: To identify and analyze the factors that generate satisfaction and dissatisfaction in
the activities of managers working in the Family Health Strategy.
Method: Qualitative approach, supported by Dejours’ theoretical framework of the
work process, satisfaction and dissatisfaction. Seven managers of Basic Health Units from
Florianópolis geographical regions were interviewed between September 2016 and July
2017. For data processing, the program Atlas.ti version 7.5 was used.
Results: Among the factors that generated satisfaction were the cooperation and good
relations with the teams that provide assistance to users, the resoluteness of the assistance
and the good relationship with the users; factors that cause dissatisfaction: Deficit/problems
with the workforce; deficit/problems with the work tools and not be trained to be a manager.
Conclusion: Good working relationships and development of resolute practices have a positive
impact. Deficit in working conditions and relationships are significant in job dissatisfaction.

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Published

2020-01-14

How to Cite

Nunes, A. C. B., Pires, D. E. P. de, & Machado, R. R. (2020). SATISFACTION AND DISSATISFACTION IN THE WORK OF MANAGERS IN THE FAMILY HEALTH STRATEGY. Cogitare Enfermagem, 25. https://doi.org/10.5380/ce.v25i0.61440

Issue

Vol. 25 (2020)

Section

ORIGINAL ARTICLE

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