RESUMPTION OF HOSPITAL ACCREDITATION IN THE ‘POST-COVID-19 PANDEMIC’ ERA: LEADERSHIP PERSPECTIVES
DOI:
https://doi.org/10.1590/ce.v29i0.95635Keywords:
Hospital Accreditation, Leadership, COVID-19, Process Assessment, Health Care, Quality of Healthcare.Abstract
Objective: To understand leaders' perspectives on the resumption of the Hospital Accreditation process in the context of the "post-pandemic" of COVID-19.
Method: A qualitative case study was carried out in a large university hospital in Porto Alegre (RS), Brazil. Data was collected from 10 strategic leaders from August to September 2022 through a semi-structured interview. Thematic Content Analysis was used.
Results: Three categories emerged: "Hospital changes and strategies demanded by the COVID-19 pandemic"; "Quality management and patient safety challenges arising from the pandemic context"; and, "Managing the resumption of the post-pandemic Hospital Accreditation process".
Conclusion: The COVID-19 health crisis has imposed obstacles on previously well-established processes. The leadership recognized the exhaustion of the teams and worked to motivate people and spread the information necessary for the success of the quality recertification.
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