QUALITY IN AN ACCREDITED HOSPITAL IN THE PERCEPTION OF NURSING PROFESSIONALS

Authors

DOI:

https://doi.org/10.5380/ce.v25i0.65470

Keywords:

Hospital Accreditation, Quality management, Nursing team, Health Care Quality, Hospital Administration.

Abstract

Objective: to identify the perception of nursing professionals about the quality of service in
an accredited hospital.
Method: cross-sectional, quantitative study, conducted from April to July 2018 in an accredited
tertiary hospital. It was developed with 223 nursing professionals using an instrument with
socio-demographic and occupational data and using the adapted Service Performance scale
and analyzed using Pearson’s chi-square test.
Results: the quality of the institution was perceived as good in all aspects analyzed, which
converges to the expected results of the Accreditation process. The SERVPERF items were
related to each item of sociodemographic and occupational characterization, and the variables
with the greatest statistically significant difference were length of experience at the institution,
age and gender, respectively.
Conclusion: The involvement of nursing professionals reflects in the provision of quality
care services, and their sociodemographic and occupational characteristics influence the
perception of the institution’s quality.

Author Biographies

Andressa Hirata Cervilheri, Universidade Estadual de Maringá

Enfermeira. Mestranda em Enfermagem pela Universidade Estadual de Maringá. Especialista em Gerência de Serviços de Enfermagem pela Universidade Estadual de Londrina.

Mariana Angela Rossaneis, Universidade Estadual de Londrina

Pós-doutoranda em Ciências da Reabilitação. Docente da graduação e pós-graduação do Departamento de Enfermagem da Universidade Estadual de Londrina.

Larissa Gutierrez de Carvalho Silva, Universidade Estadual de Londrina

Doutora em Ciências. Docente da graduação e pós-graduação do Departamento de Enfermagem da Universidade Estadual de Londrina.

Maria do Carmo Lourenço Haddad, Universidade Estadual de Londrina

Docente do Programa de Pós-graduação em Enfermagem do Departamento de Enfermagem da Universidade Estadual de Londrina.

Raquel Gvozd Costa, Universidade Estadual de Londrina

Docente da graduação e pós-graduação do Departamento de Enfermagem da Universidade Estadual de Londrina.

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Published

2020-04-13

How to Cite

Cervilheri, A. H., Rossaneis, M. A., Silva, L. G. de C., Haddad, M. do C. L., & Costa, R. G. (2020). QUALITY IN AN ACCREDITED HOSPITAL IN THE PERCEPTION OF NURSING PROFESSIONALS. Cogitare Enfermagem, 25. https://doi.org/10.5380/ce.v25i0.65470

Issue

Vol. 25 (2020)

Section

ORIGINAL ARTICLE

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