PERCEPTIONS OF PROFESSIONALS WORKING IN A UNIVERSITY HOSPITAL ABOUT THE PATIENT SAFETY CULTURE
DOI:
https://doi.org/10.1590/ce.v29i0.95250Keywords:
Organizational Culture, Total Quality Management, Hospital, Health Professionals, Patient Safety.Abstract
Objective: to understand the perception of professionals working in a university hospital about the patient safety culture.
Method: a descriptive study with a qualitative approach, carried out at a university hospital in the Brazilian Northeast region in January 2023. The participants were 56 professionals from the multidisciplinary, namely: nurses, pharmacists, physiotherapists, speech therapists, physicians, psychologists and nursing technicians. The data were obtained through semi-structured interviews. The text content was subjected to lexicographic analysis and against the current and relevant literature.
Results: five classes were analyzed: Perceptions about patient safety and the safety culture; Actions to strengthen patient safety; Perceptions about the work of the Patient Safety Center; Contributions to strengthening the safety culture; and Professional performance in patient safety.
Final considerations: the patient safety culture in the hospital has been on a promising path. The study can direct interventions that strengthen the patient safety culture.
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