HOSPITAL HOTELLING – A NEW CONCEPT IN PROVIDING ACCOMMODATION FOR THE CLIENT
DOI:
https://doi.org/10.5380/ce.v18i3.33576Keywords:
Hospital services, Humanization of care, Health personnel.Abstract
Hotelling activity is part of the curative or rehabilitative action for the patients. So important is it that formal services
of this nature have become part of the organization chart in the public and private sectors. The challenge for the managers is to
break the paradigm of good attendance to the patient, within the structure available in the hospital, for the competitive advantage
of offering support services and specific services which promote comfort, safety and embracement during the inpatient treatment.
This article’s objective is to report the experience of the Hospital Hotel Service of a public children’s hospital passing through this
transition period. It describes how the Service is structured hierarchically, and the manager’s characteristics in the managerial
dimensions of supervision, support and education. It is concluded that the Service is increasingly valued, adapting to the premises
of classical hotelling, sensitizing the health teams to its aims, and meeting the needs of an increasingly-demanding clientele.
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