ORGANIZATION AND CARE DELIVERY AT A PRIMARY HEALTH CARE UNIT: MEANINGS FOR USERS/FAMILY MEMBERS AND STAFF

Authors

  • Fernanda Regina Vicente
  • Grasiele Campregher
  • Alacoque Lorenzini Erdmann
  • Lucia Hisako Takase Gonçalves

DOI:

https://doi.org/10.5380/ce.v13i3.12967

Keywords:

Serviços de Saúde, Enfermagem em Saúde Comunitária, Sistemas de Saúde=pt, Health Services, Community Health Nursing, Health Systems=en, Servicios de salud, Enfermería en salud comunitária, Sistemas de salud=es

Abstract

This study aimed to clarify the meanings of organization and care delivery at a Primary Health Care Unit for

the staff and users / family members. It was based on the theoretical-philosophical and political practices of SUS (National

Health System) health care. It was a study of qualitative approach, with 10 staff members and 20 users of health programs

at the health care center. Interviews and observations were performed in June and July of 2007. From the data analysis,

according to Bardin, the following themes concerning the Organization emerged: Overload/demand; multidisciplinary

team; Operation; Participant Organization: quality of the organization. Referring to Care Delivery: Overload/demand;

Reference and Counter-Reference/Specialties; Primary Health Care; Efficient Flow; Users’ Welcoming; Comparison with

other health services, and Quality of care delivery. These meanings show the importance of organization and care delivery

in this unit and contribute to the improvement of health service management.

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Published

2008-12-09

How to Cite

Vicente, F. R., Campregher, G., Erdmann, A. L., & Gonçalves, L. H. T. (2008). ORGANIZATION AND CARE DELIVERY AT A PRIMARY HEALTH CARE UNIT: MEANINGS FOR USERS/FAMILY MEMBERS AND STAFF. Cogitare Enfermagem, 13(3). https://doi.org/10.5380/ce.v13i3.12967

Issue

Vol. 13 No. 3 (2008)

Section

ORIGINAL ARTICLE

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