MEASURING NURSES’ WORK HOURS IN A PHILANTHROPIC TERTIARY HOSPITAL
DOI:
https://doi.org/10.5380/ce.v17i1.26374Keywords:
Management, Nursing services, Workday, Role of the nursing professional.Abstract
This quantitative, exploratory and transversal study aimed to measure the time employed in activities carried out by nurses in a philanthropic tertiary hospital. The data was collected in 2010 by systematic direct observation of the time spent in care activities, management activities, and in support of nurses and managers, during a period of 120 hours. It was ascertained that during the workday the nurses spent 39% of the time on administrative activities, 33% on care activities, and 28% in support activities or in attending to third parties. The contribution of this study lies in its recognition of the role fulfilled by the nurses during the workday, which made it possible to identify the gaps between they are legally expected to do and the real work process, besides benefitting the management of training and equipping these professionals for the clients attended, based on a situational diagnosis of how they invest their time during the workday.
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