DIFFUSION OF THE TECHNOLOGICAL INNOVATION e-SUS AB: ACCEPTANCE OR REJECTION?
DOI:
https://doi.org/10.5380/ce.v23i3.55911Keywords:
Health information systems, Diffusion of innovation, Medical informatics, Information technology, Primary health care.Abstract
Objective: analyze the diffusion of the technological innovation “e-SUS AB strategy” in a Family health team in the West of Minas Gerais. Method:
single case study with a qualitative approach in the light of the Innovation Diffusion Theory and the Technology Acceptance Model. The data
collection included an interview and direct observation of a team’s daily work. The data were systemized in the software Atlas ti and analyzed through
Content Analysis. Results: the innovation supports the care planning because it makes individualized data available and improves the daily work.
Nevertheless, its diffusion has predominantly produced a work overload and other difficulties that limit its acceptance by the health professionals.
Conclusion: the diffusion of the e-SUS AB strategy as a technological innovation has presented situations that strengthen its acceptance, but situations
that can lead to its rejection were predominant.
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