Transferência e conversão do conhecimento na gestão de processos: facilitadores e barreiras

Ivan Rogério da Silva; Sergio Luis da Silva; Andrea Lago da Silva

doi:10.5380/atoz.v14.94935

Authors

Ivan Rogério da Silva Universidade Federal de São Carlos https://orcid.org/0009-0000-1115-6594
Sergio Luis da Silva Universidade Federal de São Carlos https://orcid.org/0000-0002-5970-9386
Andrea Lago da Silva Universidade Federal de São Carlos https://orcid.org/0000-0003-3849-9698

DOI:

https://doi.org/10.5380/atoz.v14.94935

Keywords:

Knowledge management, Processes management, Process mapping, Knowledge transfer, Knowledge conversion

Abstract

Introduction: Knowledge Management (KM) organizes relevant knowledge for the organization and relates to Process Management (PM), particularly through Process Mapping (PMa), which visually represents the activities inherent in processes. The objective of this study was to characterize the facilitators and barriers of knowledge transfer and conversion within the context of PM. Method: The study began with an exploratory review of the main concepts related to KM, PM, and PMa, and concluded with a Systematic Literature Review (SLR). Results: In the analysis of the 41 articles in this SLR, the identified facilitators and barriers were grouped into dimensions: 'Organization,' 'Exchange,' 'Sender,' 'Receiver,' 'Sender-Receiver,' and 'Knowledge.' The 'Organization' and 'Exchange' dimensions were more frequent. The least frequent were 'Sender,' 'Receiver,' and 'Sender-Receiver.' It was evident that organizational actions and the space where knowledge exchanges occur were the most reported factors, while aspects related to the characteristics of the actors, source, and destination of shared knowledge were less frequent. Conclusions: A systemic perspective was developed through a holistic analysis of the ranked facilitators and barriers, grouped by dimensions. The results may support organizational decisions to enhance the transfer and conversion of organizational knowledge in the challenge of retaining it. Future research with empirical data can investigate facilitators and barriers individually and deepen the analysis of the interactions between them.

Author Biographies

Ivan Rogério da Silva, Universidade Federal de São Carlos

Possui graduação em Administração Pública pela Universidade Estadual Paulista e Especialização em Direito Administrativo pela Universidade das Américas. Atualmente é Assistente em Administração na Universidade Federal de São Carlos, UFSCar, onde atua como Secretário de Pós-Graduação desde 2016 e desde 2021 é mestrando no curso de Engenharia de Produção.

Sergio Luis da Silva, Universidade Federal de São Carlos

Possui graduação em Engenharia de Materiais e mestrado em Engenharia de Produção pela Universidade Federal de São Carlos e doutorado em Engenharia Mecânica pela EESC - Universidade de São Paulo. Atualmente é professor Titular da Universidade Federal de São Carlos UFSCar, onde atua como docente desde 1995. Trabalha em ensino, pesquisa e extensão nas temáticas de: processo de desenvolvimento de produtos, gestão do conhecimento e aprendizagem, gerenciamento de projetos, informação para estratégia competitiva. INDICADORES no Google Acadêmico: http://scholar.google.com/citations?user=AFWIwJcAAAAJ&hl=pt-PT&oi=ao

Andrea Lago da Silva, Universidade Federal de São Carlos

Atualmente é professora titular do Departamento de Engenharia de Produção, do Mestrado Profissional e membro permanente do PPGEP/DEP/UFSCar, onde iniciou sua carreira profissional em janeiro de 1994. Orienta alunos de graduação, iniciação científica, mestrado, doutorado, assim como supervisiona Pós-doutorados. Possui graduação em Administração pela Universidade Federal de Santa Catarina (1990), mestrado em Engenharia de Produção pela Universidade Federal de Santa Catarina (1993), doutorado em Administração pela Universidade de São Paulo (1999) e Pós-Doutorado no Departamento de Supply Chain Management da University of Tennessee (2009-2010). Tem experiência em ensino, pesquisa e extensão em Gestão da Cadeia de Suprimentos, Resiliência, Justiça/Sustentabilidade/Desperdício em Cadeias de Suprimentos e Integração Interfuncional. Acumula experiência na execução e coordenação de projetos de pesquisa e assessoria.

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