Exploring variables that affect the adherence and the quality of describing competence through instructional guides and mapping workshops
DOI:
https://doi.org/10.5380/psi.v23i1.56059Keywords:
adherence, competency mapping, public administration, instructional guide.Abstract
Competences are the central axis of the competence management model, so it is essential that they are well described. A good way to do this is by asking employees to describe their competences. To help workers in describing competences, an instructional guide has been developed and tested. The objective of this study was: 1) to identify and manipulate impacting factors in the accomplishment of the task of describing competencies using an instructional guide and 2) to evaluate the quality of the described competences. Participated in the studies 349 members of 15 competency mapping workshops in three public agencies. When evaluating the impact of certain factors on adherence to the procedure of describing competences, the results showed differences between the report of the employees and the results of an experimental manipulation. An example is the time factor, indicated by the employees as very impacting on the task but not confirmed experimentally. The data did not show significant differences between the competences described by the employees that only attended the workshops and employees that participated in the workshops and also used the instructional guide. Subsequent research should explore methods for improving guides and other tools to boost employees engagement and improve the quality of competences.
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