FEELINGS OF WORKERS OF THE CLEANING STAFF OF A TEACHING HOSPITAL
DOI:
https://doi.org/10.5380/ce.v24i0.62467Keywords:
Occupational Health, Pleasure, Hospital Housekeeping Service, Teaching Hospitals.Abstract
Objective: To describe the feelings of pleasure and suffering of workers of the cleaning staff
of a teaching hospital.
Methodology: Descriptive and exploratory study, with a qualitative approach, with 24 cleaning
workers of a teaching hospital in the state of Paraná. Data collection was performed through
semi-structured interviews from April to July 2016 and the statements were submitted to
content analysis. The theoretical assumption was psychodynamics of work with the use of
Dejourian methodology.
Results: The duality of pleasure and suffering was identified. The experiences of pleasure
were related to teamwork and professional valuation and recognition. On the other hand, the
experiences of suffering were related to lack of recognition and prejudice.
Conclusion: It is concluded that both the managers and cleaners should implement actions to
mitigate the feelings of suffering and maximize the experiences of pleasure, promoting the
health of these workers.
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