Open Journal Systems

SAFETY CULTURE IN HIGH COMPLEXITY SERVICES IN THE CONTEXT OF THE COVID-19 PANDEMIC

Luana Elaine Haas, Mari Ângela Gaedke, José Augustinho Mendes Santos

Resumo


Objective: to evaluate the patient safety culture in high complexity units of a teaching hospital in times of pandemic.

Method: cross-sectional design, carried out in emergency and intensive care units in 2021. We used the self-administered instrument Hospital Survey on Patient Safety Culture with 103 professionals from the multi-professional team. Descriptive analyses and instrument consistency were performed.

Results: the strongest areas for patient safety culture were the dimensions teamwork in the unit (79.5%) and expectations and actions of the supervisor/leadership to promote patient safety (73.6%). While the dimensions non-punitive response to error (37.9%) and internal transfers and shift change (31.8%) stood out in the weak areas. A predominance of adverse events underreporting was observed (53.5%).

Conclusion: critical sectors, even during the pandemic, showed strengthened areas, although fear of punishment and problems regarding information transfers were highlighted by professionals.


Palavras-chave


Patient Safety; Organizational Culture; Critical Care; Interdisciplinary Research; COVID-19.

Texto completo:

PDF (English)


DOI: http://dx.doi.org/10.5380/ce.v27i0.87865