O impacto da cultura organizacional na gestão do conhecimento para a inovação de processos em serviços

Herivelton Luís Bueno Carneiro; Rosalvo Ermes Streit

doi:10.5380/atoz.v10i2.78259

Authors

Herivelton Luís Bueno Carneiro UCB - Universidade Católica de Brasília https://orcid.org/0000-0002-1337-2212
Rosalvo Ermes Streit UCB - Universidade Católica de Brasília https://orcid.org/0000-0003-4479-7966

DOI:

https://doi.org/10.5380/atoz.v10i2.78259

Keywords:

Organizational culture, Knowledge management, Innovation, Knowledge sharing.

Abstract

Introduction: innovation is an important competitive differential in the era of knowledge and digital transformation. Knowledge management, in turn, promotes, through the creation and sharing of ideas, an environment favorable to innovation. In this context, it is important to know the elements of the organizational culture that impact knowledge management for innovation so that they can be better worked. Method: It identifies through literature review and bibliographic research the elements of organizational culture that impact knowledge management for service process innovation. Afterward, it applies a survey questionnaire to employees of a large financial institution, to analyze the elements identified in the literature. Results: the results identify which elements of the organizational culture act as stimulators and constitute barriers to knowledge management for the innovation of processes in services in the researched organization. Conclusion: with greater adaptability, adequate calibration in risk aversion, granting greater autonomy to employees and leaders who value initiatives for the creation and sharing of knowledge, and maintain effective communication, the organization's readiness can improve to innovate its service processes.

Author Biographies

Herivelton Luís Bueno Carneiro, UCB - Universidade Católica de Brasília

Mestre em Governança, Tecnologia e Inovação pela UCB - Universidade Católica de Brasília (2019). Graduado em Ciências Contábeis pela Universidade Estadual do Centro-Oeste - Campus Prudentópolis (2005), com especialização em Controladoria pela Universidade Federal do Paraná (2006) e MBA em Gestão Estratégica de Pessoas pela Fundação Getúlio Vargas (2015). Atualmente é educador corporativo - Banco do Brasil e gerente geral de unidade de negócios - Banco do Brasil. Tem experiência na área de Administração, com ênfase em Administração de Empresas, atuando principalmente nos seguintes temas: liderança, gestão de pessoas, análise de índices econômicos financeiros, balanço patrimonial, contabilidade de recursos humanos e análise de balanços

Rosalvo Ermes Streit, UCB - Universidade Católica de Brasília

Doutor em Administraçãopela Universidade Federal do Rio Grande do Sul - UFRGS. Mestre em Computação pela Universidade Federal do Rio Grande do Sul - UFRGS. Especialização em MBA em Admin Estratégica de Sistemas de Informação pela
Escola Brasileira de Administração Pública do Distrito Federal, FGV/EBAP/DF. Graduado em Engenharia Elétrica (Opção Eletrônica) pela
Pontifícia Universidade Católica do Rio Grande do Sul, PUCRS

References

Abdessadak, J., Achelhi, H., & Reklaqui, K. (2018). Innovation: the Linking & the impact of the variables “knowledge management” and “organizational culture” on the company’s performance. In International Colloquium on Logistics and Supply Chain Management (logistiqua) (p. 170-174). Recuperado de https://ieeexplore.ieee.org/document/8428290

Abdi, K., Mardani, A., Senin, A.A., & Tupenaite, L. (2018). The effect of knowledge management, organizational culture and organizational learning on innovation in automotive industry. Journal of Business Economics and Management, 19(1), 1-19. Recuperado de https://journals.vgtu.lt/index.php/JBEM/article/view/1477

Ahmadi, S. A., Rajabbaigy, H., & Moghaddar, K. (2012). The relationship between organizational culture and knowledge management in Payame Nour University of Tehran. European Journal of Economics, Finance and Administrative Sciences, (51). Recuperado de https://www.academia.edu/15345618/The_Relationship_between_Organizational_Culture_and_Knowledge_Management_in_Payame_Nour_University_of_Tehran

Ajmal, M. M., & Helo, P. (2010). Organisational culture and knowledge management: an empirical study in finnish project-based companies. International Journal of Innovation and Learning, 7(3), 331-344. Recuperado de https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1609091

Al-Adaileh, R. M., & Al-Atawi, M. S. (2011). Organizational culture impact on knowledge exchange: Saudi Telecom context. Journal of knowledge Management, 15(2), 212-230. Recuperado de https://www.emerald.com/insight/content/doi/10.1108/13673271111119664/full/html

Assefa, T., Garfield, M., & Meshesha, M. (2012). The impact of organization culture on knowledge sharing among employees in Commercial Bank of Ethiopia (CBE). In European Conference on Knowledge Management. Cartagena (eckm). Recuperado de https://pdfs.semanticscholar.org/b143/8569b9b06767169f30ed97e0cabfa177e0b9.pdf

Cameron, K. S., & QUINN, R. E. (2006). Diagnosing and changing organizational culture: based on the competing values framework. São Francisco: Jossey-Bass.

Chang, C. L.-h., & Lin, T.-C. (2015). The role of organizational culture in the knowledge management process. Journal of Knowledge management, 19(3), 433-455. Recuperado de https://tclin.mis.nsysu.edu.tw/paper/tclin/The%20role%20of%20organizational%20culture%20in%20the%20knowledge%20management%20process.pdf

Choy, S. Y., Lee, W. B., Cheung, C. F., & Shim, G. (2005). Development of a knowledge management culture assessment tool with applications in aviation industry. Journal of Information & Knowledge Management, 4(3), 179-189. Recuperado de https://www.worldscientific.com/doi/abs/10.1142/S0219649205001158

Corfield, A., & Paton, R. (2016). Investigating knowledge management: can KM really change organisational culture? Journal of Knowledge Management, 20(1), 88-103. Recuperado de http://oro.open.ac.uk/44928/

Davenport, T. H., & Prusak, L. (2003). Conhecimento empresarial: como as organizações gerenciam o seu capital intelectual (14a ed.). Rio de Janeiro: Elsevier.

Dias, R. (2013). Cultura organizacional: construção, consolidação e mudanças. São Paulo: Atlas.

Donate, M. J., & Guadamillas, F. (2011). Organizational factors to support knowledge management and innovation. Journal of knowledge management, 15(6), 890-914. Recuperado de https://www.emerald.com/insight/content/doi/10.1108/13673271111179271/full/html

Hauke, Aleksandra. (2006) Impact of cultural differences on knowledge transfer in British, Hungarian and Polish Enterprises. Nota di Lavoro, Fondazione Eni Enrico, 50. Recuperado de https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjL9_2GrujvAhXRHrkGHb1QC-AQFjABegQICRAD&url=https%3A%2F%2Fageconsearch.umn.edu%2Frecord%2F12072%2Ffiles%2Fwp060050.pdf&usg=AOvVaw0P1ISJ2kEAaFiLaYroj_ew

Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and Organizations: software of the mind (3a ed.). McGraw-Hill Education.

Lamproulis, D. (2007). Cultural space and technology enhance the knowledge process. Journal of Knowledge Management, 11(4), 30-44. Recuperado de https://www.emerald.com/insight/content/doi/10.1108/13673270710762693/full/html

Lin, P.-C., Ho, H.-Y., & Lu, M.-H. (2014). Effects of knowledge management and corporate culture on organizational innovation climate. Revista internacional de sociologia, 72(2), 43-55. Recuperado de https://pdfs.semanticscholar.org/5f72/c6c6ac45e1f97aa540077ae64694e5de99ef.pdf

Naqshbandi, M. M., & Tabche, I. (2018). The interplay of leadership, absorptive capacity, and organizational learning culture in open innovation: testing a moderated mediation model. Technological Forecasting and Social Change, (133), 156-167. Recuperado de https://www.sciencedirect.com/science/article/pii/S0040162517307357

Nonaka, I., & Takeuchi, H. (1997). Criação de conhecimento na empresa. Rio de Janeiro: Elsevier.

Organização para Cooperação Econômica e Desenvolvimento – OCDE. (2005). Manual de Oslo: diretrizes para coleta e interpretação de dados sobre inovação (3a ed.). [S.l.]: ARTI/FINEP. Recuperado de https://www.finep.gov.br/images/apoio-e-financiamento/manualoslo.pdf

Paliszkiewicz, J. O. (2010). The relationship between social perspective and knowledge management. International Journal of Innovation and Learning, 7(4), 450-466. Recuperado de https://www.researchgate.net/publication/264835617_The_relationship_between_social_perspective_and_knowledge_management

Pohontu, A., Istrate, C., & Herghiligiu, I. V. (2016). An innovative learning by sharing model for enhancing long term development inside corporate organizations. In European Conference on Knowledge Management. Northern Ireland, UK: Academic Conferences International Limited (p. 1063-1070). Recuperado de https://www.researchgate.net/publication/309266609_AN_INNOVATIVE_LEARNING_BY_SHARING_MODEL_FOR_ENHANCING_LONG_TERM_DEVELOPMENT_INSIDE_CORPORATE_ORGANIZATIONS

Porto, G. (2013). Gestão da inovação e empreendedorismo. Rio de Janeiro: Elsevier.

Puryantini, N., Rofikotul, A., Shinta P., D., & Tjahjadi, B. (2018). The association of knowledge management, organization culture, and innovation with organizational performance: a case at study institute research XYZ. Jurnal Akuntansi dan Keuangan, 20(1), 39-52. Recuperado de http://jurnalakuntansi.petra.ac.id/index.php/aku/article/view/20850

Rivera-Vazquez, J. C., Ortiz-Fournier, L. V., & Flores, F. R. (2009). Overcoming cultural barriers for innovation and knowledge sharing. Journal of knowledge management, 13(5), 257-270. Recuperado de https://www.emerald.com/insight/content/doi/10.1108/13673270910988097/full/html

Robbins, N. B., & Heiberger, R. M. (2011). Plotting Likert and other rating scales. In Section on Survey Research Methods (jsm 2011) (p. 1058-1066). Recuperado de http://www.asasrms.org/Proceedings/y2011/Files/300784_64164.pdf

Robbins, S. P., Judge, T. A., & Sobral, F. (2010). Comportamento organizacional: teoria e prática no contexto brasileiro (14a ed.). São Paulo: Pearson Prentice Hall.

Rogers, D. L. (2017). Transformação digital: repensando o seu negócio para a era digital. São Paulo: Autêntica Business. Edição do Kindle.

Schein, E. H. (2017). Cultura organizacional e liderança. São Paulo: Atlas.

Souza Neto, J., Santos, D. L. N. dos, & Orlandi, T. R. C. (2014). Inovação: estratégia, gestão e cultura. Edição do Kindle.

Takeuchi, H., Nonaka, I. (2008). Gestão do conhecimento. Porto Alegre: Bookman.

Tang, L.-L., & Yeh, Y.-L. (2015). Effect of organizational culture, leadership style, and organizational learning on organizational innovation in the public sector. Journal of Quality, 22(5), 461-481. Recuperado de https://www.researchgate.net/publication/285124864_Effect_of_Organizational_Culture_Leadership_Style_and_Organizational_Learning_on_Organizational_Innovation_in_the_Public_Sector_462_Effect_of_Organizational_Culture_Leadership_Style_and_Organizational

Tigre, P. B. (2014). Gestão da inovação: a economia da tecnologia no Brasil (2a ed.). Rio de Janeiro: Elsevier.

Yee, Y. M., Tan, C. L., & Ramayah, T. (2017). Connect the silos: knowledge management, absorptive capacity, leadership styles, organisational cultures. In International Conference on Intellectual Capital and Knowledge Management and Organisational Learning. Hong Kong: Academic Conferences International Limited (p. 310-315). Recuperado de https://books.google.com.br/books?id=3blDDwAAQBAJ&pg=PA310&lpg=PA310&dq=Connect+the+silos:+knowledge+management,+absorptive+capacity,+leadership+styles,+organisational+cultures+2017&source=bl&ots=YdwD0OJ25H&sig=ACfU3U0XYVBsjmIBSAd4nFEr51V4uEiHBg&hl=pt-BR&sa=X&ved=2ahUKEwiSzIj-lrfjAhWXIbkGHddzD44Q6AEwAHoECAkQAQ#v=onepage&q&f=false

Zia, S., & Shafiq, M. (2017). Innovation and knowledge management: a literature review and research framework. Journal of Quality and Technology Management, 13(1), 99-116. Recuperado de http://pu.edu.pk/images/journal/iqtm/PDF-FILES/006-V_XIII_I,June2017.pdf