Retenção de conhecimentos críticos organizacionais: proposta de modelo teórico

Ricardo Augusto da Silva Alfenas; Rodrigo Baroni Carvalho; Ângela França Versiani

doi:10.5380/atoz.v14.90998

Autores/as

Ricardo Augusto da Silva Alfenas Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil; Comissão Nacional de Energia Nuclear (CNEN), Rio de Janeiro, RJ, Brasil https://orcid.org/0000-0001-5716-0687
Rodrigo Baroni Carvalho Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil https://orcid.org/0000-0003-3716-0879
Ângela França Versiani Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil https://orcid.org/0000-0001-7715-4380

DOI:

https://doi.org/10.5380/atoz.v14.90998

Palabras clave:

Retención de conocimiento crítico, Prácticas para la retención del conocimiento, Preservación del conocimiento, Gestión del conocimiento

Resumen

Introducción: La Retención Crítica del Conocimiento (RCC) es una subdisciplina de la Gestión del Conocimiento (GC) enfocada en mantener el conocimiento organizacional más relevante. Método: Este ensayo teórico utilizó una revisión bibliográfica no sistemática para desarrollar el tema de la RCC. Resultados: Se propuso el Modelo Teórico de Retención Crítica del Conocimiento Organizacional, así como cuatro tablas con los siguientes grupos de prácticas de GC indicadas para la retención: intercambio de conocimiento, documentación, prácticas basadas en la Gestión de Personas y prácticas basadas en tecnologías. Conclusión: Los profesionales de GC pueden utilizar el modelo como guía para implementar la RCC y la compilación de prácticas como un menú para seleccionar las más adecuadas para su contexto organizacional. La contribución teórica se presenta en forma del modelo propuesto y proposiciones que consolidan la literatura sobre retención del conocimiento, destacando las prácticas más referenciadas.

Biografía del autor/a

Ricardo Augusto da Silva Alfenas, Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil; Comissão Nacional de Energia Nuclear (CNEN), Rio de Janeiro, RJ, Brasil

Administrador de empresas graduado pela Universidade Federal de Minas Gerais (UFMG), com mestrado em Desenvolvimento Sustentável e Qualidade de Vida pelo Centro Universitário das Faculdades Associadas (UNIFAE). É Analista em Ciência e Tecnologia da Comissão Nacional de Energia Nuclear desde 2010 e tem interesse acadêmico e profissional na área de Gestão do Conhecimento. Doutorando em Adm

Rodrigo Baroni Carvalho, Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil

Doutor em Ciência da Informação (UFMG / University of Toronto - Canadá), Mestre em Ciência da Informação (UFMG), Bacharel em Ciência da Computação (UFMG)

Professor da PUCMinas

Ângela França Versiani, Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil

Doutora em Administração pela Universidade de São Paulo (2006), com Mestrado em Administração (1995) e Graduação em Ciências Sociais (1988), ambos pela Universidade Federal de Minas Gerais. Atualmente é professora da Pontifícia Universidade Católica de Minas Gerais. No programa de Pós Graduação de Administração, é líder do Gatie- Grupo de estudos em aprendizagem, transferência de conhecimento, inovação e empreendedorismo . Atua nas seguintes linhas de pesquisa: Aprendizagem, capacidades dinâmicas e absortivas, transferência de conhecimento e inovação, Inteligência competitiva, gestão da informação, projetos e conhecimento. Leciona a disciplina de Teoria Organizacional II e Aprendizagem e Conhecimento organizacional.

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