Retenção de conhecimentos críticos organizacionais: proposta de modelo teórico

Ricardo Augusto da Silva Alfenas; Rodrigo Baroni Carvalho; Ângela França Versiani

doi:10.5380/atoz.v14.90998

Authors

Ricardo Augusto da Silva Alfenas Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil; Comissão Nacional de Energia Nuclear (CNEN), Rio de Janeiro, RJ, Brasil https://orcid.org/0000-0001-5716-0687
Rodrigo Baroni Carvalho Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil https://orcid.org/0000-0003-3716-0879
Ângela França Versiani Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil https://orcid.org/0000-0001-7715-4380

DOI:

https://doi.org/10.5380/atoz.v14.90998

Keywords:

Critical Knowledge Retention, Knowledge Retention Practices, Knowledge Preservation, Knowledge Management (KM)

Abstract

Introduction: Critical Knowledge Retention (CKR) is a sub discipline of Knowledge Management (KM) focused on maintaining the most relevant organizational knowledge. Method: This theoretical essay used a non-systematic literature review to develop the CKR theme. Results: The Theoretical Critical Knowledge Retention Framework was proposed as well as 4 tables with the following groups of KM practices indicated for retention: knowledge sharing, documentation, people-based and IT-based. Conclusion: KM practitioners may use the framework as a guide for implementing CKR and the compilation of practices as a menu to select those best suited to their organizational context. The theoretical contribution comprises the proposed model and propositions that consolidate the literature on knowledge retention, highlighting the most referenced practices.

Author Biographies

Ricardo Augusto da Silva Alfenas, Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil; Comissão Nacional de Energia Nuclear (CNEN), Rio de Janeiro, RJ, Brasil

Administrador de empresas graduado pela Universidade Federal de Minas Gerais (UFMG), com mestrado em Desenvolvimento Sustentável e Qualidade de Vida pelo Centro Universitário das Faculdades Associadas (UNIFAE). É Analista em Ciência e Tecnologia da Comissão Nacional de Energia Nuclear desde 2010 e tem interesse acadêmico e profissional na área de Gestão do Conhecimento. Doutorando em Adm

Rodrigo Baroni Carvalho, Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil

Doutor em Ciência da Informação (UFMG / University of Toronto - Canadá), Mestre em Ciência da Informação (UFMG), Bacharel em Ciência da Computação (UFMG)

Professor da PUCMinas

Ângela França Versiani, Pontifícia Universidade Católica de Minas Gerais (PUCMinas), Belo Horizonte, MG, Brasil

Doutora em Administração pela Universidade de São Paulo (2006), com Mestrado em Administração (1995) e Graduação em Ciências Sociais (1988), ambos pela Universidade Federal de Minas Gerais. Atualmente é professora da Pontifícia Universidade Católica de Minas Gerais. No programa de Pós Graduação de Administração, é líder do Gatie- Grupo de estudos em aprendizagem, transferência de conhecimento, inovação e empreendedorismo . Atua nas seguintes linhas de pesquisa: Aprendizagem, capacidades dinâmicas e absortivas, transferência de conhecimento e inovação, Inteligência competitiva, gestão da informação, projetos e conhecimento. Leciona a disciplina de Teoria Organizacional II e Aprendizagem e Conhecimento organizacional.

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