QUALITY OF LIFE AT WORK: an investigation in units of the hotel network in the city of Mossoró, Rio Grande do Norte / RN, Brazil

Abstract

Throughout this work, we sought to analyze the quality of life in the work of two hotels in the city of Mossoró (Rio Grande do Norte / RN, Brazil). The general objective of the research was to analyze the perception of its two managers in relation to QLT programs. The field research was qualitative, where the data were collected through interviews conducted in the year 2016. It was noticed the concern of the management of the chosen hotels to invest in the quality of their products and services, to provide improvement in the conditions of work within a social relationship that would enable employees' quality of life. It was possible to understand the importance of quality of life at work, contributing to personal development, health and well-being of employees. Therefore, it was necessary to review the literature about some concepts and models of QWL, as well as knowledge related to the structuring othe hotel sector in Mossoró, investigated through field research. It was noticed that there were measures based on attempts to favor the employee in any possible way, without some condition of planning, but that satisfied the manager. Even so, it was noticed that the term QVT was in evidence, even without being structured in a rational and planned way in the companies surveyed.