Lições aprendidas versus lições identificadas: Proposta de um modelo integrado ao ciclo de conversão do conhecimento SECI

Rafael de Carvalho Mendes; Max Cirino de Mattos

doi:10.5380/atoz.v13i0.88338

Authors

Rafael de Carvalho Mendes Universidade Federal de Minas Gerais (UFMG), Belo Horizonte, MG, Brasil. https://orcid.org/0000-0002-4303-7044
Max Cirino de Mattos Universidade Federal de Minas Gerais (UFMG), Belo Horizonte, MG, Brasil. https://orcid.org/0000-0001-7318-5171

DOI:

https://doi.org/10.5380/atoz.v13i0.88338

Keywords:

Knowledge Management, Process Management, Lessons Learned, Organizational Learning, Design Science Research.

Abstract

Introduction: This research presents the concepts of Lessons Learned (LL) and Identified Lessons (IL), addressing the relevance of their distinction within the organization, and proposing their integration with the SECI model. The proposal starts from the discussion on how to mitigate human dependence on the retention and effective use of knowledge in organizations and addresses the knowledge transfer from the change in processes, configuring this knowledge as organizational, and not individual. Method: Design Science Research was adopted as a methodology, and to achieve the proposed objective, a literature review was conducted seeking to present the relations between LL and IL under the lens of Knowledge Management (KM). Results: The steps adopted from the DSR came to base a Conceptual Map about the interaction between LL and IL from the SECI dimensions, seeking to bring a contribution to Managers on the matter, directed to the integration of LL to organizational processes. Conclusion: The proposed Model contributes to academia by bringing greater light to the interaction between the constructs, distinguishing organizational knowledge per se, in the form of LL, from that produced by the sum of the individual knowledge of its employees. Future research intends to expand the research in the search to present generalizable instruments that help organizations in the operationalization of these changes in the process of retaining the knowledge acquired from IL (configuring itself as LL), especially in a context of Process Management, given that its characteristics of structuring Organizational Systems and Corporate Governance.

Author Biography

Rafael de Carvalho Mendes, Universidade Federal de Minas Gerais (UFMG), Belo Horizonte, MG, Brasil.

Doutorando em Gestão e Organização do Conhecimento pela UFMG, Mestre em Administração pelo Centro Universitário UNA, pós-graduado como Especialista em Qualidade e Produtividade, e graduado como Tecnólogo em Gestão da Produção Industrial. Professor Universitário e Coordenador de Curso. Pesquisador das áreas de Gestão do Conhecimento, Interdisciplinaridade, Modelos e métodos de Aprendizagem, e Modelos de Fabricação. Membro do LATACI® Research Institute, coordenador do projeto de pesquisa “Metodologias Interdisciplinares”, e vinculado às linhas de pesquisa: Influências Interdisciplinares na Aprendizagem e Produção de Conhecimento e Interdisciplinaridade. Profissional da Qualidade, Processos e Engenharia. Black Belt em Lean Six Sigma. Sólida experiência em Gestão de Pessoas, Sistemas da Qualidade, Lean Manufacturing, WCM, Mapeamento de Fluxo de Processos/Informações, Gestão de Projetos, e Processos de Fabricação.

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