PMO E O SUCESSO EM PROJETOS: UM ESTUDO SOBRE EMPRESAS BRASILEIRAS DE GRANDE PORTE

Edmir Parada Vasques Prado; Mônica Mancini

doi:10.5380/atoz.v12i0.87594

Authors

Edmir Parada Vasques Prado Universidade de São Paulo - USP http://orcid.org/0000-0002-3505-6122
Mônica Mancini Universidade de São Paulo https://orcid.org/0000-0002-7400-1888

DOI:

https://doi.org/10.5380/atoz.v12i0.87594

Keywords:

Sucesso em Projetos, Escritório de Gerenciamento de Projetos, Enquete

Abstract

Introduction: Among the organizational units that contribute to the success of projects, the project management office (PMO) stands out. However, there are few researches in the literature about Brazilian context and, furthermore, designed through survey. Thus, this research’s goal is to analyze the relationship between the PMO's level of responsibility and project success. The literature review describes the characteristics of the PMO and the success in projects. Method: This is a descriptive and quantitative research, and a transversal study. The sample has 100 professionals who work in PMOs, in large private Brazilian organizations. We used convenience sample. Data collection was carried out in the first quarter of 2021. Results: Only one hypothesis was confirmed, that is, PMOs with a higher level of responsibility had a higher frequency of success in the medium term. Conclusion: the research suggests that organizations that seek to develop and improve their project teams should have PMOs with a greater level of responsibility, that is, PMOs with a greater level of autonomy.

Author Biographies

Edmir Parada Vasques Prado, Universidade de São Paulo - USP

Possui graduação em Engenharia Mecânica pela Escola Politécnica (1985), mestrado e doutorado em Administração pela Universidade de São Paulo (2005). Tem mais de vinte e cinco anos de experiência na área de Administração e Sistemas de Informação, atuando em empresas multinacionais e nacionais. Atualmente é professor doutor da Universidade de São Paulo tendo como linhas de pesquisa os temas relacionados à terceirização, tecnologia de informação, gestão de projetos e processos

Mônica Mancini, Universidade de São Paulo

Pós-Doutorado em Sistemas de Informação/Projetos/USP (2017). MBA em Inovação e Cidades Inteligentes/Facens (2022). Pós-Graduação Big Data Analitycs /Mackenzie (2020). MBA em Gestão Empresarial/FGVSP (2007). Doutorado em Ciências Sociais/PUCSP (2005). Mestrado em Administração/PUCSP (1999). Especialização em Administração Industrial/USP (1992). Graduação em Administração com ênfase em Análise de sistemas/FASP (1989).

References

Almansoori, M. T. S., Rahman, I. A., & Memon, A. H. (2021). Correlation Between the Management Factors Affecting PMO Implementation in UAE Construction. International Journal of Sustainable Construction Engineering and Technology, 12(3), 155-165.

Amer, M., & Elayoty, N. (2018). Roadmap to project management office (PMO) and automation using a multi-stage fuzzy rules system. International Journal of Advanced Computer Science and Applications, 9(10), 500-505.

Arumugam, S., McKay, J., & Grainger, N. (2013). Delivering IT PMO value: understanding stakeholder perceptions and expectations. In: Proceedings of Pre-ICIS International Research Workshop on Information Technology Project Management, Milan, Italy.

Aubry, M., & Tremblay, M. L. (2018). Rethinking organizational design for managing multiple projects. International Journal of Project Management, 36(1), 12-26.

Badewi, A., & Shehab, E. (2016). The impact of organizational project benefits management governance on ERP project success: Neo-institutional theory perspective. International Journal of Project Management, 34(3), 412–428.

Barcarui, A. (2012). PMO - Escritórios de Projetos, Programas e Portfólio na prática. Rio de Janeiro: Brasport.

Bourne, L. (2006). Supersizing PMO Performance. In: Proceedings of the PMI Global Congress-Asia Pacific, Bangkok, Thailand.

Crawford, J. K. (2010). The strategic project office: a guide to improving organizational performance, 2nd edition. New York: Marcel Dekker.

Creasy, T., & Anantatmula, V. S. (2013). From Every Direction - How Personality Traits and Dimensions of Project Managers Can Conceptually Affect Project Success. Project Management Journal, 44(6), 36–51.

Davis, K. (2017). An empirical investigation into different stakeholder groups perception of project success. International Journal of Project Management, 35(4), 604–617.

Ershadi, M., Jefferies, M., Davis, P. R., & Mojtahedi, M. (2020). Breakthrough Capabilities for Delivering High-performing Project Management Offices (PMOs) in Construction Enterprises. In IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). doi: https://doi.org/10.1109/IEEM45057.2020.9309918

Flyvbjerg, B., & Budzier, A. (2011). Why Your IT Project May Be Riskier Than You Think. Harvard Business Review, 89(9), 23-25.

Ham, N., & Lee, S. (2019). Project Benefits of Digital Fabrication in Irregular-Shaped Buildings. Advances in Civil Engineering, 2019, 1–14. doi: https://doi.org/10.1155/2019/3721397

Hurt, M., & Thomas, J. L. (2009). Building value through sustainable project management offices. Project Management Journal, 40(1), 55-72.

Ibbs, C. W., & Kwak, Y. H. (2000). Assessing project management maturity. Project Management Journal, 31(1), 32-43.

Jalal, M. P., & Koosha, S. M. (2015). Identifying organizational variables affecting project management office characteristics and analysing their correlations in the Iranian project-oriented organizations of the construction industry. International Journal of Project Management, 33(2), 458-466.

Ko, J. H., Park, S. H., & Kim, D. C. (2015). Efficiency analysis of project management offices for largescale information system projects: insights for construction megaprojects. Construction Economics and Building, 15(3), pp. 34-47.

Kutsch, E., Ward, J., Hall, M., & Algar, J. (2015). The contribution of the project management office: a balanced scorecard perspective. Information Systems Management, 32(2), 105-118.

Lavoie-Tremblay, M., Aubry, M., Richer, M. C., & Cyr, G. (2018). A health care project management office’s strategies for continual change and continuous improvement. Health Care Manager, 37(1), 4-10.

Lee, J. S., Cuellar, M. J., Keil, M., & Johnson, R. D. (2014) The role of a bad news reporter in information technology project escalation: A deaf effect perspective. ACM SIGMIS Database, 45(3), 8-29.

Mancini, M., Prado, E. P. V., & Brum, R. P. (2017) Cultura de Gerenciamento de Projetos - Percepção dos Profissionais de Sistemas de Informação. Revista de Gestão e Projetos, 8(2), 20-35.

McLeod, L., Doolin, B., & MacDonell, S. G. (2012). A Perspective-Based Understanding of Project Success. Project Management Journal, 43(5), 68-86.

Monteiro, A., Santos, V., & Varajão, J. (2016). Project Management Office Models – A Review. Procedia Computer Science, 100, 1085-1094.

Oliveira, C., Tereso, A., & Fernandes, G. (2017). PMO conceptualization for engineering and construction businesses. Procedia Computer Science, 121, 592-599.

Ozguler, I. S., & Yilmaz, S. (2017). Develop breakthrough competence for managing change through strategic project management office. In: 12th International Scientific and Technical Conference on Computer Sciences and Information Technologies, CSIT 2017, Ukraine.

Pansini, F., & Terzieva, M. (2013). Challenges and benefits on the path towards discovering PMO: cases from Italian banking sector. Procedia Technology, 9, 627-637.

Parchami J. M., & Koosha, S. M. (2015). Identifying organizational variables affecting project management office characteristics and analysing their correlations in the Iranian project-oriented organizations of the construction industry. International Journal of Project Management, 33(2), 458-466.

Philbin, S.P. (2018). PMO implementation for project management in a collaborative research context. In: International Annual Conference of the American Society for Engineering Management, ASEM 2018, Coeur D’Alene, Idaho.

PMI. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide), 6th ed. Newton Square, USA: Project Management Institute.

Prado, E. P. V., Mancini, M., & Grotta, A. (2020). Estilo de liderança e sucesso em projetos de TI em organizações brasileiras. Revista de Gestão e Projetos, 11(2), 64-86.

Qi, S. J., Zhang, Y. B., Wu, J. J., Chen, W., & Cai, J, Z. (2014). Study on the Impact of PMO for Multi-Project Management of Contracting Construction Enterprises Based on Structural Equation Model. Applied Mechanics and Materials, 584-586, 2239-2245.

Rezende, L. Z., Prado, E.P.V., & Grotta, A. (2021). Comunicação informal e o sucesso de projetos de desenvolvimento software: um estudo de caso no setor bancário brasileiro. Revista de Gestão e Projetos, 12(3), 143-171.

Sampieri, R. H., Collado, C. F., & Lucio, M. P. B. (2013). Metodologia de Pesquisa, 5ª ed. Editora: Mc Graw Hill.

SEBRAE. (2018). Anuário do Trabalho na Micro e Pequena Empresa. Recuperado de https://www.dieese.org.br/anuario/2018/anuarioPequenoNegocio2018/index.html?page=1

Sergeeva, N., & Ali, S. (2020). The role of the project management office (PMO) in stimulating innovation in projects initiated by owner and operator organizations. Project Management Journal, 51(4), 440-451. doi: https://doi.org/10.1177/8756972820919215

Shao, J., Muler, R., Umea, S., & Turner, J. R. (2012). Measuring Program Success, Project Management Journal, 43(1), 37-49.

Shenhar, A. J., Levy, O., & Dvir, D. (1997). Mapping the Dimensions of Project Success. Project Management Journal, 28(2), 5-13.

Shenhar, A. J., & Dvir, D. (2007). Reinventing project management: the diamond approach to successful growth and innovation. Harvard Business School Press.

Standish Group. (2018). Chaos Report 2018. Boston, USA: The Standish Group.

Tales, G. A. V., Adson, O. G. C., & Hermano, P. M. (2016). A performance evaluation model for project management office based on a multicriteria approach. Procedia Computer Science, 100(1), 955-962.

Teller, J. (2013). Portfolio risk management and its contribution to project portfolio success: an investigation of organization, process, and culture. Project Management Journal 44(2), 36-51.

Van der Linde, J., & Steyn, H. (2016). The effect of a Project Management Office on the project and organisational performance: A case study. South African Journal of Industrial Engineering, 27(1), 151-161.

Ward, J., & Daniel, E. (2013). The role of project management offices (PMOs) in IS project success and management satisfaction. Journal of Enterprise Information Management, 26(3), 316-336.

Widforss, G., & Rosqvist, M. (2015). The project office as project management support in complex environments. Procedia Computer Science, 64, 764-770.

Zhang, J. W., Zhu, M. J., & Zhang, L. W. (2011). Research on PMO construction of enterprise-level for the project general contractor enterprise. Applied Mechanics and Materials, 94-96, 2257-2260.